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Factors associated with patient-satisfaction in student-led physiotherapy clinics

FORBES DR; NOLAN D
PHYSIOTHER THEORY PRACT , 2018, vol. 34, n° 9, p. 705-713
Doc n°: 188539
Localisation : Documentation IRR

D.O.I. : http://dx.doi.org/DOI:10.1080/09593985.2018.1423592
Descripteurs : KA1 - ETUDES - KINESITHERAPIE, HE5 - SATISFACTION DU PATIENT

Student-led physiotherapy clinics are a valuable means
for providing clinical education opportunities for student learning and providing
cost-effective services to the public. Understanding patient satisfaction within
the student-led physiotherapy clinic setting is important to inform
organizational, educational, and clinical processes that aim to balance both
student learning experiences and quality patient care.
DESIGN: A cross-sectional
qualitative design using semi-structured interviews.
RESULTS: A total of 20
patients from three different university student-led physiotherapy clinics were
interviewed. Five major themes were associated with patient satisfaction, style
of supervision, student-supervisor relationship, quality of physiotherapy care,
student qualities and cost, and location of the service. CONCLUSION: The results
emphasize the importance placed by patients on effective communication, as well
as the relationship between the supervisor and student overseeing their care. The
findings highlight the influence of both the student and supervisor on patient
satisfaction and provide insight into the style of student supervision from the
perspective of the patient.

Langue : ANGLAIS

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