Article

Therapists' listening and communication skills are fundamental to the
delivery of children's rehabilitation services but few measures comprehensively
assess these skills. The 24-item Effective Listening and Interactive
Communication Scale (ELICS) was developed to reflect a multifaceted
conceptualization based on evidence in the literature. METHOD: Data from 41
pediatric rehabilitation therapists (occupational, physical, speech-language,
recreation, and behavioural therapists; psychologists and social workers) were
used to determine the factor structure, internal consistency, and construct
validity of the subscales. RESULTS: The measure contains four subscales with very
good to excellent reliability: Consensus-oriented, Exploratory, Receptive, and
Action-oriented Listening. Content validity was ensured by the development
process. CONCLUSIONS: The ELICS portrays listening as a purposeful,
goal-oriented, and relational activity. The measure allows clinicians to assess
and reflect on their listening/communication skills, and can be used to evaluate
professional development activities and interventions geared to improving these
skills.

Langue : ANGLAIS