Article

The purpose of this study was to investigate how different service
delivery systems for assistive devices were associated with the service delivery
process (SDP) and user satisfaction in two national contexts when electric
powered scooters were provided. METHOD: The study had a follow-up design based on
a consecutive inclusion of 50 Danish and 86 Norwegian adults as they were about
to be provided a scooter. A study-specific structured questionnaire for
documentation of the SDP was administered. The Satisfaction with Assistive
Technology Services was used for documenting user satisfaction with the SDP.
Besides descriptive statistics, regression analysis was used to identify
contributors of variance and predictors of user satisfaction. RESULTS: The
various steps of the SDP were carried out to a various degree. Significantly more
total time was spent in the SDP in the Danish sample (p < 0.001). About 80% of
the informants were satisfied/very satisfied with different aspects of the SDP.
Time spent in the different steps was not associated with user satisfaction with
the SDP. CONCLUSION: This study supports the assumption that structure of the
service impacts on the SDP, but not that the process impacts on outcomes in terms
of user satisfaction with the SDP. It may, however, be questioned whether this
actually is an outcome.

Langue : ANGLAIS